Traffic Citation FAQ's
Frequently Asked Questions
Have Questions About Your Citation? Start Here....
Why can't I pay my ticket online the same day I receive it?
Please allow 24-48 hours for your citation to become available for online payment. If your citation still isn't available, feel free to call our Records Division at 303-660-7545 for assistance.
When is payment due?
Citations must be paid within 20 days of the issue date.
How can I pay? Can I pay online?
To pay online, please visit our online portal 24-48 hours after your citation was issued to pay.
Pay in person at the Douglas County Sheriff's Office in Castle Rock or the Highlands Ranch Substation in Highlands Ranch. Both locations are open Monday - Friday from 8 am to 5 pm.
Mail your payment to: Douglas County Sheriff's Office, ATTN: Records, 4000 Justice Way, Castle Rock, CO 80109
Why is there an extra charge when using a credit card?
When paying online, a small convenience fee will be added to cover credit card processing fees.
Why is there no fine amount on my ticket, and why can’t I pay online?
A citation displaying "SUM SUM SUM" in place of a fine amount indicates that the offense requires a mandatory court appearance. Refer to the ticket for your scheduled court date, which may be highlighted.
Will I get a point reduction for paying early?
Please refer to the information printed on your citation.
My citation was issued by DCSO but I can't pay it.
Your citation is likely a state violation, which must be paid at the Douglas County Combined Courts.
How can I dispute the citation?
A citation can only be disputed in court on your court date.
What are the surcharges on my citation?
You are required to pay all of the surcharges on your ticket in addition to the fine.
VALE (Victim Assistance and Law Enforcement) Surcharge
Pursuant to Douglas County Ordinance 999-002, if you get a county traffic ticket, you will be charged $10 for each violation. At the end of every month, all VALE surcharges are sent to the 23rd Judicial District VALE Board. The board dispenses the money by grants to programs that provide services to victims of crime.
Traumatic Brain Injury Surcharge
Effective January 1, 2004, Colorado requires law enforcement to collect a $22 surcharge for speeding violations, which supplements the Colorado Traumatic Brain Injury Fund.
Family Friend Surcharge
Effective January 1, 2013, Colorado requires law enforcement to collect a $1 surcharge to supplement the Family Friends Fund.
What happens if I miss the 20 day payment window?
You must attend court on the date shown in the center of your citation.
What happens if I lose my citation?
Please give the Records Unit a call at 303-660-7545.
Are payment plans available?
Douglas County Sheriff's Office does not offer payment plans for citations.
What if information is incorrect on the citation?
Please contact the Deputy that issued your citation.
If a business card was not provided, please call 303-660-7505 and request to be transferred to the Deputy's voicemail.
Can I take a driver safety class to get this citation dismissed?
If you are eligible, the Deputy will offer the class during the traffic stop.
The two common classes are AARP and Alive@25.
Can you tell me how many points are on my driver's license?
The Douglas County Sheriff's Office does not have the ability to see this information.
You will need to visit the Colorado Department of Revenue's website for further information.
The citation was issued to a Juvenile. What are my options?
The citation must be notarized with a parent or guardian's signature and paid in person or by mail with a check.
Please refer to the "How can I pay?" section.
AARP or Alive@25 Information
If you have lost the form that was issued to you at the time of your citation, you will need to contact the Deputy.
If a business card was not provided, please call 303-660-7505 and request to be transferred to the Deputy's voicemail.
If you have to attend court, bring the certificate(s) from the class and the original citation.
Do NOT pay the citation if you are taking one of the classes.
Still have questions?
If you have more questions, feel free to reach out. We’re here to help and want to make sure you have the information you need to pay your citation on time.
Our Records Unit is available Monday – Friday from 8 am to 5 pm.
They can be reached at 303-660-7545. Please be ready to provide your citation number to the clerk.