Communicating with an Inmate
DCSO recognizes the importance of an inmate’s ability to communicate with their legal counsel, family, and friends. All mail sent to an inmate must also be properly addressed to include your valid return address information of Name, Address, City, State and Zipcode.
Starting April 1, 2025 our Inmate Communication procedures have changed. Please find the new procedures below.
All personal mail must be addressed in the following manner:
Douglas County Sheriff Office
Inmate Name
Inmate Global ID Number (6- or 7-digit number, not the booking number)
P.O. Box 16120
Jonesboro, AR 72401
- Failure to properly address the envelope will result in the mail being returned to sender.
- Once the mail is received at the Securus Digital Mail Center it will be digitally scanned and available to be viewed on kiosks and tablets.
- Pictures, drawings etc. will be accepted for scanning, printed, and delivered in the same manner. Any person sending any personal mail that wishes to have it returned to them must include a self-addressed, stamped envelope included with the original mail.
- All correspondence will be scanned and inspected for contraband, except mail that is clearly marked “Legal Mail”.
Inmate-to-Inmate mail is NOT allowed.
We will continue to accept:
- Legal Mail
- Money Orders
Mailing Address for the items listed directly above:
Inmate Name and Booking #
Douglas County Jail
4000 Justice Way, Suite 2630
Castle Rock, CO 80109-7547
All mail deemed unacceptable will be returned to sender.
Starting April 1, 2025 our Inmate Communication procedures have changed. Please find the new procedures below.
Inmate Calling Solutions (ICS) is the inmate telephone & video visitation service. Visit www.icsolutions.com or call 888-506-8407 to learn more, setup an account, & buy prepaid phone minutes. Deposits into inmate accounts may be completed using www.accesscorrections.com.
During booking, inmates are allowed a limited number of free calls. During their stay, inmates may place prepaid phone calls. They also receive two free calls and digital messages each week. Any and all three-way and third-party communication is prohibited and will result in the phone number used permanently blocked.
At this time, only inmates can initiate phone calls, incoming calls from outside parties are not permitted.
For more information on visiting an Inmate, visitation instructions, or visitation hours please click here.
A Kite is a written request from an Inmate about something, such as medical treatment, his/her property, housing, and to communicate with the courts, probation and pre-trial services. Kites are a free service.