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Communicating with an Inmate

The Douglas County Sheriff’s Office believes that staying connected with family, friends, legal counsel, and spiritual support plays an essential role in an inmate’s well-being.

We’re committed to providing safe, respectful, and meaningful ways for those connections to continue.

Please review the information below to learn how to communicate properly with an inmate while adhering to facility guidelines.

Phone Calls

All inmates, whether in booking, intake, or in their permanent housing unit, will have reasonable access to wall-mounted telephones. Specific times vary based on time of day, location, classification level, and facility operations. Once inmates reach permanent housing, they may have access to an inmate tablet, which allows them to make phone calls.

Each inmate is provided with two free fifteen-minute domestic-only phone calls each week by the current vendor, Inmate Calling Solutions, or ICS. If the call connects, it counts regardless of the call’s talk time. Inmates are not able to bank or carry over unused free calls provided by the vendor. Free calls are not refunded, added, or restored after use, no matter the reason.

Current Rates & Funding

Domestic phone rates are currently $0.07 per minute, excluding any applicable local, state, and federal taxes.

International calling rates vary depending on the call’s destination, plus $0.07 per minute, excluding any applicable local, state, and federal taxes.

Friends and family may deposit funds into an inmate’s trust account through AccessCorrections.com (deposit fees vary depending on deposit amount), which can be used on phone calls or any other purchases at the inmate’s discretion. Alternatively, friends and family can register for and load a pre-paid account with the vendor by visiting ICSolutions.com or by calling 1-888-506-8407. These funds will only be spent when the inmate calls the designated phone number(s). ICS deposit fees may apply.

Public Record

All phone calls, except those made to pre-registered numbers for legal purposes, are monitored, recorded, and considered public record. This means any member of the public may request a copy of a phone call and post, publish, or use the recording however they choose without prior notice or permission. Any recorded phone call may be used as evidence in any criminal, civil, and/or administrative proceeding.

Third-Party Communication

Third-party communication or activity is strictly prohibited and will result in the phone number(s) involved being permanently blocked.

Third-party communication is defined as any communication, whether direct or indirect, includes, but is not limited to, any transmission of information whether verbal, written, electronic, or otherwise, that occurs between any other party and an inmate, where that transmission involves an intermediary or is directed to any other individual other than the intended recipient that is not the inmate or the messaged/called party during any communication session. This applies to all forms of communication, including phone, video, and digital messaging.

Legal Calls

Only registered active attorneys are eligible to register their firm’s phone number as a legal number. Contact information for attorneys actively registered in the State of Colorado as of March 18, 2025, was automatically imported into the current phone system. Attorneys looking to update their contact information or register other legal professionals as members of the defense team must submit a Letter of Introduction and their credentials via email to jailcall@dcsheriff.net. Please allow one to three business days to process these requests.

Blocked or Restricted Phone Numbers

Phone numbers blocked for facilitating third-party or three-way communication are not eligible to be unblocked.

Only phone numbers previously blocked as a result of a criminal offense such as a protection order violation and those who had previously request their number be blocked may request reconsideration via email to jailcall@dcsheriff.net.

Please allow three to seven business days to research and process these requests.

Technical and Billing Support

Any member of the public needing step-by-step instructions, experiencing technical difficulties, or has billing questions must contact ICSolutions directly at
1-888-506-8407.

Video Calls

All inmates have reasonable access to wall-mounted kiosks and tablet-based video visitation services offered by JailATM. Specific availability varies based on time of day, housing location, classification level, court operations, and facility operations. Tablets are available to inmates based on behavior, rule compliance, and on a first-come, first-served basis.

At no time can the facility disclose when the inmate will be available for video visitation. The inmate is responsible for communicating their availability to friends and family.

Current Rates

Video calling rates are currently $0.12 per minute, up to twenty (20) minutes per session, excluding any applicable local, state, and federal taxes.

On-site video visitation, which takes place in the Detention Lobby’s Video Visitation Center at the Justice Center, that is prescheduled through JailATM is provided at no-cost.

Unscheduled walk-in on-site visitation is not available at this time.

JailATM - Public User Accounts

Friends and family must register at JailATM.com and submit a request to communicate with a specific inmate by simply initiating a digital messaging video visit call.

Doing so will trigger a prompt that requires you upload your ID and a recent photo of yourself for facility review.

Anyone with billing concerns or technical difficulties must contact the vendor, JailATM, via phone at 1-877-810-0914.

Public users who incorrectly upload their ID into both the ID and Recent Photo field must contact the vendor at 1-877-810-0914 to have the vendor delete both. This will then allow you to reupload both photos into the correct fields.

Face Filtering

Video visits, regardless of whether they are remote or pre-scheduled on-site video visitation, are subject to a security feature known as Face Filtering.

This feature crops the image on both the inmate and visitor or public user side to just the face for safety and security reasons.

Public Record

All video calls, excluding legal video calls, are monitored, recorded, and considered public record.

This means any member of the public may request a copy of a video call and publish, distribute, or use the recording however they choose without prior notice or permission.

Any recorded video call may be used as evidence in any criminal, civil, and/or administrative proceeding.

Third-Party Communication

Third-party communication or activity is strictly prohibited and will result in the public user being permanently blocked or banned from participating in any further video calls. Account sharing is considered third-party communication and is not permitted.

Third-party communication is defined as any communication, whether direct or indirect, includes, but is not limited to, any transmission of information whether verbal, written, electronic, or otherwise, that occurs between any other party and an inmate, where that transmission involves an intermediary or is directed to any other individual other than the intended recipient that is not the inmate or the messaged/called party during any communication session. This is applicable for all forms of communication whether phone, video, and digital messaging.

Rules & Conduct

Public users and inmates must adhere to the following rules during video visits or risk session termination, account suspension, or permanent account ban:
 
Remote video visitation may only include the registered public user and the inmate.
Only one public user and one additional person may attend on-site video visits conducted through our Video Visitation Center.
 

Adult public users or visitors must submit one of the following forms of identification:

State-issued driver’s license or ID card
Military ID
Passport
Any other government / consulate-issued ID
 
The inmate and pre-approved public user(s) must remain appropriately dressed in appropriate, conventional clothing, which is not unduly provocative, suggestive, or revealing (some examples: mini dresses, skirts, low cut tops, and short shorts).
Public users must be at least eighteen(18) years old or accompanied by a pre-approved parent or guardian.
Children may not be left unattended or unsupervised in any remote or on-site video call, or the Detention Lobby.
If the public user is a minor spouse of an inmate, they must provide proof of marriage and photo identification.
All on-site public users are subject to search prior to entering the Video Visitation Center in the Detention Lobby.
Undergarments are not to be visible at any time.
Shoes are required for on-site video visitation.
No controversial/objectionable gang, obscene, drug, or alcohol designs, messages, or profanity on clothing.
Any other external devices are not permitted to be seen, heard, or used during video sessions.
Public users are not permitted to wear, carry, or have, in the on-site Video Visitation Center, with the exception of religious hats or headgear; hats, sunglasses, gloves, scarves, or outer garments, such as hoodies, topcoats, raincoats, jackets, and similar inclement weather attire will not be permitted in the on-site Video Visitation Center.
No offensive, loud, or disruptive language will be allowed.
No posing with any sexually suggestive item; perform in any sexually suggestive fashion; or perform any sexually suggestive or explicit acts.
No third-party or three-way communication or activity.
No party shall be under the influence of drugs and/or alcohol; video visitation will be terminated and denied if this is the case.
 
Violations may prevent you from scheduling future visits and/or subject to legal action.
 
Inmates who have been released within the past thirty(30) days will not be permitted to communicate with current inmates.
 
Any other conduct deemed unacceptable by the facility shall result in the video call being terminated.
 
Inmates may be subject to additional rules based on the inmate handbook.

Legal Calls

Only registered active attorneys are eligible to create or initiate a privileged account request. A copy of your ID and a Letter of Introduction is required and may be emailed to jailcall@dcsheriff.net.

Please allow one to three business days to process these requests.

Technical and Billing Support

Any member of the public needing step-by-step instructions, experiencing technical difficulties, or has billing questions must contact JailATM directly at
1-877-810-0914.

Digital Messaging

All inmates will have reasonable access to email-like digital messaging services through wall-mounted kiosks and tablets. Inmate tablet availability varies based on time of day, housing location, classification level, court operations, and facility operations, as well as behavior, rule compliance, and on a first-come, first-served basis.

Current Rates

Digital messaging rates are currently $0.25 per message and per attachment excluding any applicable local, state, and federal taxes.

JailATM - Public User Accounts

Friends and family must register at JailATM.com and submit a request to communicate with a specific inmate by simply initiating a digital messaging video visit call.

Doing so will trigger a prompt that requires you upload your ID and a recent photo of yourself for facility review.

Anyone with billing concerns or technical difficulties must contact the vendor, JailATM, via phone at 1-877-810-0914.

Public users who incorrectly upload their ID into both the ID and Recent Photo field must contact the vendor at 1-877-810-0914 to have the vendor delete both. This will then allow you to reupload both photos into the correct fields.

Public Record

All digital messages are screened, recorded, and considered public record.

This means any member of the public may request a copy of any digital message and post, publish, or use the message or its content however they choose without prior notice or permission.

Any digital message and/or attachment may be used as evidence in any criminal, civil, and/or administrative proceeding.

Third-Party Communication

Third-party communication or activity is strictly prohibited and will result in the public user being permanently blocked or banned from sending or receiving any digital messages. Account sharing is considered third-party communication and is not permitted.

Third-party communication is defined as any communication, whether direct or indirect, includes, but is not limited to, any transmission of information whether verbal, written, electronic, or otherwise, that occurs between any other party and an inmate, where that transmission involves an intermediary or is directed to any other individual other than the intended recipient that is not the inmate or the messaged/called party during any communication session. This is applicable for all forms of communication whether phone, video, and digital messaging.

Unacceptable Material

Any material sent or received is screened and may be rejected by the facility if deemed unacceptable. This includes, but is not limited to, the following:

Social media
Any obscene content as defined in C.R.S. 18-7-101
Low-cut tops, “pasties,” lace, mesh, undergarments, lingerie, or erotic clothing.
“Nudity” or the showing (including see-through covering) of the human male or female genitals, anus, or pubic area or the showing (including see through covering) of the female breast or a substantial portion of the breast below the nipple.
Scantily clad, revealing, or sexually suggestive poses.
Sensitive security information about the facility, staff, operations, or the courts.
Any information referencing or involving other inmates.

Technical and Billing Support

Any member of the public needing step-by-step instructions, experiencing technical difficulties, or has billing questions must contact JailATM directly at
1-877-810-0914.

Write an Inmate

All personal mail must be addressed in the following manner:

Douglas County Sheriff’s Office
Inmate name
Inmate Global ID Number (6- or 7-digit number, not the booking number)
P.O. Box 16120
Jonesboro, AR 72401

  • Failure to properly address the envelope will result in the mail being returned to the sender.
  • Once the vendor receives the mail, it will be digitized and made available for viewing by the addressed inmate on kiosks and tablets.
  • Pictures, drawings, and other visual materials will be accepted and digitized in the same manner.
  • Any person sending personal mail that wishes to have it returned must include a self-addressed, stamped envelope with the original mail.
  • All correspondence will be reviewed and inspected for contraband, except mail that is clearly marked “Legal Mail.”

Unacceptable Material

Any material sent or received is screened and may be rejected by the facility if deemed unacceptable. This includes, but is not limited to, the following:

Social media
Any obscene content as defined in C.R.S. 18-7-101
Low-cut tops, “pasties,” lace, mesh, undergarments, lingerie, or erotic clothing.
“Nudity” or the showing (including see-through covering) of the human male or female genitals, anus, or pubic area or the showing (including see through covering) of the female breast or a substantial portion of the breast below the nipple.
Scantily clad, revealing, or sexually suggestive poses.
Sensitive security information about the facility, staff, operations, or the courts.
Any information referencing or involving other inmates.


Inmate to inmate communication is prohibited!

Third-Party Communication

Third-party communication or activity is strictly prohibited and will result in the public user being permanently blocked or banned from sending or receiving any digital messages. Account sharing is considered third-party communication and is not permitted.

Third-party communication is defined as any communication, whether direct or indirect, includes, but is not limited to, any transmission of information whether verbal, written, electronic, or otherwise, that occurs between any other party and an inmate, where that transmission involves an intermediary or is directed to any other individual other than the intended recipient that is not the inmate or the messaged/called party during any communication session. This is applicable for all forms of communication whether phone, video, and digital messaging.

Accepted Material

We will continue to accept:

Legal Mail
Money Orders


Mailing address for the items listed directly above:

Inmate Name and Booking Number
Douglas County Jail
4000 Justice Way, Suite 2630
Castle Rock, CO 80109-7547

All mail deemed unacceptable will be returned to sender.

Professional Visitation

All legal professionals seeking entry to the facility to meet with inmates are subject to background screening and approval PRIOR to entry.  This includes attorneys, clergy, mental health and competency evaluators, private investigators, paralegals, social workers, and case workers.

Family members and friends of inmates are required to use video visitation services; in-person visitation is not available.

Attorneys and members of an inmate’s defense team will have access to their client(s) at all reasonable hours of the day (07:30 a.m. to 10:00 p.m.). After-hours professional visitation may be arranged at the discretion of the on-duty watch commander.

Required Documentation for Professionals

Attorneys:

Valid government-issued photo identification
Active bar registration card
Letter of Introduction / Intent


Paralegals, Private Investigators, Social Workers, and Case Workers:

Valid government-issued photo identification
Applicable licenses (if required by your profession)
Letter of Introduction / Intent authored by supervising attorney


Medical, Mental, and Competency Evaluators:

Valid government-issued photo identification
County/agency ID
Letter of Introduction / Intent authored by supervising attorney OR court order


Department of Human Services (DHS) Personnel:

Valid government-issued photo identification
Applicable licenses (if required by your denomination)
Letter of Introduction / Intent (see additional requirements Inmate Requests below)
Inmate request(s) (see below regarding the Inmate Requests)

Submission Process

All required documentation can be submitted either in person at the Detention Lobby or via email to jailcall@dcsheriff.net.

Please allow one to three business days for processing and approval.

Inmate Requests for Clergy Visits

Inmates must initiate a request to visit with a religious leader who aligns with their religious preference. This can include priests, pastors, ministers, rabbis, or similar functions of recognized denominations.

In-person visits are granted on a case-by-case basis and require prior approval.

Video visits are always an option.

Interview Rooms

For approved professional visitors, the jail offers contact and non-contact interview rooms subject to availability and security restrictions.

Non-contact rooms: Parties are separated by a glass partition.
Contact rooms: Open interview rooms with no physical contact permitted.

Allowed & Not Allowed Items

Visitor refusal to provide information, omission of information requested and/or submission of false information may result in denial/revocation of visits.

If an inmate is found to be in possession of or using contraband, either during or following a visit, a criminal investigation will begin to determine the origin of the found contraband. Introduction of contraband is grounds for the permanent suspension of in-person and/or contact visitation and criminal charges will be pursued.

UNDER THE PROVISIONS OF COLORADO LAW, THE FOLLOWING ITEMS ARE DECLARED CONTRABAND.  VISITORS WILL NOT INTRODUCE OR ATTEMPT TO INTRODUCE THESE ITEMS INTO THIS FACILITY:

Any dangerous instrument: A firearm, explosive device or substance (including ammunition), knife or sharpened instrument, poison, acid, bludgeon, or projective device, or any other device, instrument, material, or substance which is readily capable of causing or inducing fear of death or bodily injury, the use of which is not specifically authorized.

  1. Alcoholic beverages.
  2. Marijuana and/or marijuana products   
  3. Controlled substances.
  4. Any key, key pattern, key replica, or lock pick.
  5. Any tool or instrument that could be used to cut fence or wire, dig, pry, or file.
  6. Any money or coin of United States or foreign currency or any written instrument of value.
  7. Any uncanceled postage stamp or implement of the United States postal service.
  8. Any counterfeit or forged identification card.
  9. Any combustible material.
  10. Any drug, other than a controlled substance, in quantities other than those authorized by a physician.
  11. Any mask, wig (which was not disclosed in advance), disguise, or other means of altering normal physical appearance which could hinder ready identification
  12. Any drug paraphernalia: all equipment, products, and materials of any kind which are used, intended for use, or designed for use in planting, propagating, cultivating, growing, harvesting, packaging, repackaging, storing, containing, concealing, injecting, ingesting, inhaling, or otherwise introducing into the human body a controlled substance in violation of the laws of this state.
  13. Any material which is “obscene.”
  14. Any chain, rope or ladder.
  15. Any cigarettes or tobacco products, tobacco substitutes, vaping products or e-cigarettes or vaping liquid. (Employees refer to AR 100-04, Tobacco Use in Buildings and Vehicles for non-tobacco nicotine).
  16. Any portable electronic communication device including but not limited to cell phones, public, private or family style radios, watches, I-Pads or tablets, pagers, personal digital assistants, “smart” glasses or any other device capable of transmitting or intercepting cellular or radio signals, and portable computers; except those devices authorized by the executive director of the DOC.
  17. Consumer DNA testing kits (such as AncestryDNA, 23andMe or similar services).
  18. Any article or thing that poses or may pose a threat to the security of the detention facility as determined by the administrative head of the facility.  This will include but not be limited to: matches, cigarette lighters, any substances used for brewing or making intoxicating beverages, any counterfeit or forged medium of exchange, or paraphernalia used to produce this medium, any written message, item or object that is to be sent or brought to another offender, batteries, cameras, film, flashbulbs, flashlights, chewing gum, pets, plant life, or any article or substance that is not specifically allowed by facility procedures.


All visitors, including attorneys and official visitors, must be fully dressed in appropriate, conventional clothing which is not unduly provocative, suggestive, or revealing (Some examples: Mini dresses/skirts, low cut tops and short shorts).

Visitor clothing standards include:

  • No controversial / objectionable gang, obscene, drug and alcohol designs, messages or profanity on clothing.
  • Shoes are required.
  • Clothing made of sheer, transparent, net or mesh materials are not allowed.
  • Undergarments must not be visible outside of the clothing.
  • Visitors are not to wear hats into the visiting area (except for religious hats or headgear), gloves, scarves, or outer garments, such as topcoats, raincoats, jackets, or  similar inclement weather attire.
  • No food or drink is allowed in the visiting area.


Professional visitors are only allowed to bring audio and video recording devices into the facility for the purpose of reviewing discovery with the inmate or recording inmate interviews with defense investigators and/or counsel.

Professional visitors are prohibited from interviewing/touring/seeking employees out in the facility.

Professional visitors are subject to the same search policies that apply to all visitors. Professional visitors will be allowed to take certain property into the facility that will be needed for the inmate visit. Personal mobile devices generally are not allowed in the facility unless these are used as the attorneys work phone. Bags, purses, personal electronic devices, smart glasses or any other device capable of transmitting or intercepting cellular or radio signals, briefcases, cosmetics, tobacco, tobacco products, tobacco substitutes, vaping products or e-cigarettes and paraphernalia, objects or materials that are readily adaptable for use to compromise the safety or security of the facility (staples in paperwork and paperclips), and other property not directly related to the professional purpose of the visit are not permitted. Laptops, chargers, paperwork, and plastic pens are examples of permitted items.

No physical contact between the inmate and visitor is allowed.

Kites

All inmates have access to a digital kite service available on all touch-enabled inmate accessible devices, such as kiosks and tablets.

This is how inmates can submit a written request regarding matters such as medical treatment, his/her property, housing, booking, food services, etc.

Traditional paper kites are available in cases where inmates wish to submit a written request to the clerk of court, probation office, public defender’s office, or pre-trial services.

Kites, whether digital or paper, are a free service.